Author: Mercedes Rodriguez

Most organizations don’t mean to bury themselves in process. It usually starts with good intentions: a deadline slips, a dependency gets missed, a customer commitment falls through. Leadership looks for a reliable fix—add a new process, revise the SOP, or bolt on a framework. At first, it feels like progress. Roles are clarified, steps are…

How a simple word can quietly undermine creativity, clarity, and contribution. Recently, I’ve been paying attention to a word that shows up a lot in conversations with clients and colleagues: Just. “You just need to realign the roadmap.” “Can’t we just roll out the new process?” “They just need to communicate better.” It’s everywhere. And…